5/10/2023 0 Comments Transee sms reviewClicking this button opens up the default WorkerDirectory Flex component with Agents and Queues tabs. The Chat and SMS Transfers for Flex plugin adds a Transfer button near the End Chat button that comes out of the box with Flex. The unique IDs of the Flex task queues you wish to use for chat or SMS transfers - find this in the Console TaskRouter TaskQueues page. Your Flex Task Assignment workspace SID - find this in the Console TaskRouter Workspaces page. Used to create an API key for future CLI access to your Twilio Account - find this in the Console. Your primary Twilio account identifier - find this in the Console. Twilio Account SettingsĪll the config values we need to run this Flex plugin: Config Value Twilio plugins:install plugins:install contributions and improvements to this plugin are welcome! To run the tests of the plugin: npm run test. # Install the Serverless and Flex as Plugins Run the following commands to install them: Twilio CLI along with the Flex CLI Plugin and the Serverless Plugin.Node.js version 12 or later installed (type node -v in your terminal to check).npm version 5.0.0 or later installed (type npm -v in your terminal to check).Refer to the Flex Quickstart to create one. An active Twilio account with Flex provisioned.See Plugin Deployment instructions to redeploy the plugin and GitHub Issue #21 for more details on the bug. We recommend installing the latest version of the plugin in order to get this change. This will ensure that your agents don’t hit the limit of the channels they can join. Note if you have deployed this plugin between March 26 and August 11, 2020: We recently made a fix that cleans up the channels of your agents when they perform a chat or SMS transfer. To track the addition of Chat and SMS transfers as a feature, visit the Flex Release Notes page. The Chat and SMS Transfers for Flex plugin helps contact center administrators set up transferring of Chats and SMS between Agents.Īs of the writing of this document, Flex does not natively support transferring of non-voice tasks.
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